Dear Friends,
We are facing an issue wherein we are unable to to cancel a credit Memo. Process has been carried out as explained below and shown in the screen shot.
1. Step 1: Return Order has been created (Ref: 60248916)
2. Step 2: Return Delivery has been created with ref to the above order (i.e 84118720)
3. Step 3: Return Invoice is created with ref to the above delivery.(i.e 77035649).
4. Step 4: Automatically system has created an Accounting Document.(i.e 77035649).
5. Step 5: Customer has cancelled the above Return Invoice( i.e 77036583).
6. Step 6: System has generated automatic accounting Document (i.e 77036583).
7. Step 7: Again Customer has created Return Invoice (i.e 77036588)
8. Step 8: In this case also Automatic Accounting document has been Created. (i.e 77036588).
9. Step 9: Again customer has cancelled the Return Invoice(i.e 77036590).
10. Step 10: In this case there is no Accounting document is generated. Reason is not known at this point of time. we are trying to analyse the same. Customer has not noticed this issue.
11. Step 11: Again Customer has cancelled the above Credit Memo. In Both the cases Accounting documents have not been generated.
Since Customer would like to Reverse the Return Delivery, System is not allowing to perform, because the follow on Documents have not been cancelled. When we are trying to cancel the Credit Memo (Step 10 and 11) system is throwing an error like "Cancelled document can't be cancelled".
Please advice on how to overcome this issue.
with regards,
Dayanand