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escalation workflow rule for tickets

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Hi,

 

I am trying to create an escalation rule for tickets. But the rule is not working.

Following are the details:-

 

Business Object: Tickets

Timing:Scheduled

Event :Escalated on

Relevant time: on

 

DEFINE CONDITIONS:

Initial review due    Greater than    1.6.2016

OR

Initial review completed    Greater than   3.6.2016

 

DEFINE ACTION

 

Rule type: Action

Select action: Escalate

 

then activate and finish.

 

However, the rule is not working. Cannot understand where i am getting stuck. Pls help


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